Delivery and Returns
Typically within 2-3 working days, but please allow up to 5 working days
Typically within 3-4 working days, but please allow up to 5 working days.
Collect in store
Collection in store
Standard Delivery and Large Items.
Most of our smaller items will be delivered on a standard service with our courier. In-stock items are typically delivered in 2-3 working days, but please allow up to 5 working days. If you need your order by a specific date please contact our customer care team on 01948 662233.
Standard delivery charges within Mainland UK are £3.95.
For orders outside of Mainland UK the standard delivery charge with is £15.00.
Larger and fragile pieces are charged at £7.95.
An express delivery service is available on orders placed over the phone for £10.00.
Delivery Terms & Conditions.
We aim to deliver your items as efficiently as possible and work closely with our couriers to ensure you receive the best service. During busy periods our store will endeavour to dispatch orders as quickly as possible, but we ask that you allow extra time for your delivery.
If you require your order by a specific date, please contact our customer care team on 01948 662233 and we will endeavour to organised this where possible.
Upon receipt of your order, please take care to fully inspect your items to ensure you are happy with them before disposing packaging and assembling. Unfortunately, we may be unable to offer a refund if there is no packaging or if the item is assembled or partially assembled. If you believe parts may be missing from your order, please contact our customer care team before attempting to assemble or returning.
Returns Terms & Conditions.
At Make Your House A Home we want you to be thrilled with every item you receive, but we understand that there are occasions you may want to return an item.
Our terms and conditions for returns are outlined below:
Unwanted items must be returned within 7 working days of receipt to qualify for a refund (by cheque). Any unwanted items returned after this time but up to 28 days after receipt will receive a credit note. We are unable to exchange unwanted items with a different item. You are responsible for covering the cost of returning an unwanted item. If you believe an item is faulty, please contact our customer care team before taking any further action. They can be reached on 01948 662233 or firstname.lastname@example.org. Please ensure all items are packaged securely and sufficiently to withstand delivery journey. Failure to do so may leave us unable to refund you. We recommend that you returns goods using an insured, registered delivery service and keep the receipt. We are unable to accept liability for goods lost or damaged in transit back to us. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
If you would like to return an item purchased through our website or over the phone, please complete the returns form that was included in your order, enclose it with the items and post back to:
Make Your House a Home, 2 Watergate Arcade, Whitchurch, SY13 1DP
You are responsible for covering the returns postage cost.
If you have lost or misplaced your returns form, you can print a copy here
If you believe your item is faulty, please contact our customer care team straight away on 01948 662233 or email email@example.com. They will be able to advise you on the next steps and will help to organise a return or a replacement.